Cancellation and Refund Policy

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Cancellation Policy:

1. 24-Hour Cancellation Notice:

  - To cancel or reschedule an appointment, please email admin@proactivepioneers.com at least 24 hours in advance. 

  - Cancellations made less than 24 hours before the scheduled appointment will be charged the full session fee.

2. No-Show Policy:

If you do not show up for a scheduled session and have not notified us at least 24 hours in advance, you will be charged the full session fee.

3. Late Arrivals:

If you arrive late to a session, the session will still end at the scheduled time. Full session fees apply, regardless of the time remaining.

Refund Policy:

1. Single Sessions:

Unused individual coaching sessions are refundable provided they do not infringe on the cancellation policy.

2. Coaching Packages:

 If you wish to discontinue a package, please contact us at admin@proactivepioneers.com. Refunds for unused sessions in a package may be issued, minus any sessions already completed and a 10% administrative fee. Coaching sessions are refundable provided they do not infringe on the cancellation policy.

Exceptions:

Refunds and cancellations due to medical emergencies or other extenuating circumstances will be handled on a case-by-case basis. Please contact us as soon as possible if such a situation arises.

Contact Information:

For cancellations, rescheduling, or refund requests, please contact us at admin@proactivepioneers.com

 Proactive Pioneers ("we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online coaching services. By accessing our site and services, you agree to the terms outlined in this policy.

Information We Collect:

1. Personal Information:

  - Name

  - Email address

  - Phone number

  - Payment information

  - Information provided during registration or use of our services (e.g., goals, preferences)

2. Usage Data:

  - IP address

  - Browser type and version

  - Pages visited on our website

  - Time and date of your visit

  - Time spent on pages

  - Other diagnostic data

How We Use Your Information:

We use the information we collect to:

- Provide and maintain our services

- Process transactions

- Communicate with you, including responding to inquiries and sending updates

- Personalize your experience and deliver tailored content

- Improve our website and services

- Monitor usage and analyse trends

- Detect, prevent, and address technical issues

Sharing Your Information:

We may share your information with:

- Service providers and partners who assist in operating our website and services, provided they agree to keep your information confidential

- Law enforcement or government authorities, if required by law

- Other parties with your consent or at your direction

Data Security:

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights:

Depending on your location, you may have the following rights regarding your personal data:

- Access: Request a copy of the information we hold about you

- Correction: Request correction of any inaccurate or incomplete data

- Deletion: Request deletion of your personal data

- Restriction: Request restriction of processing your personal data

- Portability: Request transfer of your personal data to another service provider

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked websites you visit.

Cookies:

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. You are advised to review this policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at admin@proactivepionners.com.